Frequently Asked Questions

Do You Offer a Maintenance Program?

For patients who have already completed their initial year or for existing patients who would like to continue with the practice, we recommend one of the existing plans as a maintenance program. The Whole Blue Program is considered the minimum maintenance program recommended. 

If you need additional care or wish to customize your program, please discuss with your provider.

What is the Cancellation Policy?

New Members:

If you cancel your membership within 72 hours of signing the membership agreement and before you schedule your first appointment, you will receive a full refund.

 

If you have signed the membership agreement and you cancel your membership more than 72 hours after signing your membership agreement or after scheduling your first appointment, but greater than 7 days from your first scheduled appointment, you will receive a full refund minus a $150.00 onboarding fee.

 

If you have signed the membership agreement and scheduled your first appointment, and cancel your membership within 7 days of your scheduled appointment, you will be issued a full refund minus $300.00 ($150.00 deposit for your first reserved appointment plus the $150.00 onboarding fee).

 

Existing Members:

If you choose to cancel your membership you are required to give us 30 days written notice.

 

The cancellation policy is as follows:

 

When you cancel early, prior to the end of your annual term, there will be a $150.00 cancellation fee charged in addition to charges for the fees associated with the services you have already used, according to the following rates:

 

New Patient Onboarding Fee                                     $150.00

Clinician New Patient Visit (90 minutes):                   $600.00

Clinician Follow Up Visit (45 minutes):                       $300.00

Health Coach Follow Up Visit (60 minutes):             $150.00

Health Coach Follow Up Visit (30 minutes):             $75.00

Cancellation Fee                                                           $150.00

 

For example, if you give notice at 3 months, and we require 30 days notice, and the services you used were your new patient onboarding, first new patient visit, 1 health coaching session, and 1 follow-up clinician visit on Whole Blue:

 

The total services used would be $1350.00

 

New Patient Onboarding Fee                                     $150.00

Clinician New patient visit (90 minutes):                   $600.00

Health Coach visit (60 minutes):                                $150.00

Clinician Follow Up Visit (45 minutes):                      $300.00

Cancellation Fee                                                           $150.00

 

If the total amount you paid was $519.96 ($129.00 x 4 months),

the remaining balance you would owe ($1350.00 – $519.96) would be $830.04

 

This is an example. The final amount you owe will depend on the amount you have already paid minus the amount of services you have already used, minus the new patient onboarding fee and the early cancellation fee. Please contact us for details and we will calculate the exact amount of your refund.